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Washington Administrative Code (Last Updated: November 23, 2016) |
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Title 480. Utilities and Transportation Commission |
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Chapter 480-07. Procedural rules. |
Section 480-07-910. Informal complaints.
Latest version.
- (1) How to make an informal complaint. Any person may make an informal complaint to the commission about any business that the commission regulates. A person may make an informal complaint by telephone, correspondence, fax transmission, e-mail, or by using the complaint form available on the commission's web site.(2) Contents. An informal complaint must identify the business or person to whom the complaint pertains. An informal complaint should:(a) Present all facts that are needed for the commission to understand the nature of, and reason(s) for, the complaint;(b) Describe the acts or omissions that led to the complaint, with all relevant dates;(c) Cite all relevant statutes or rules, if the person who files the complaint knows them.(3) Commission response; result. Commission employees assigned to assist consumers may discuss an informal complaint with the affected persons, by correspondence or otherwise. The commission will investigate to determine if there are violations of any applicable rule or law and if so, will work with the parties to ensure compliance. The commission encourages the informal resolution of disputes whenever possible. An informal complaint will not result in a hearing or in an order that compels a person to do something or forbids a person from doing something.(4) Uniform Mediation Act not applicable. The Uniform Mediation Act (chapter 172, Laws of 2005, codified as chapter 7.07 RCW) does not apply to the commission's informal complaint resolution process.(5) Filing of formal complaint regarding subject of informal complaint. Making an informal complaint does not prevent any party from filing a formal complaint. The commission may initiate a formal complaint proceeding on its own initiative. The commission will stop processing an informal complaint when a person filing an informal complaint files a formal complaint.