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Washington Administrative Code (Last Updated: November 23, 2016) |
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Title 480. Utilities and Transportation Commission |
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Chapter 480-70. Solid waste and/or refuse collection companies. |
Section 480-70-376. Service cancellation, company.
Latest version.
- (1)Reasons. If a company has properly notified a customer as provided in subsection (2) of this section, the company may cancel a customer's service when:(a) The customer:(i) Has a delinquent bill (as defined in WAC 480-70-396);(ii) Fails to keep any agreed-upon payment arrangement;(iii) Abandons the premises;(iv) Violates rules, service agreements or approved tariffs; or(v) Fails to comply with state, county, or municipal regulations concerning the service;(b) The company:(i) Believes it would be hazardous, unsafe or dangerous to persons or property to provide service;(ii) Believes that driveways or roads are improperly constructed or maintained, do not have adequate turn arounds, or have other unsafe conditions; or(iii) Has evidence that the customer, for the purpose of avoiding debts, obtained service by dishonest or fraudulent means.(2) Notice required. A company is not required to notify a customer before cancellation if the cancellation is due to danger to life or property, dishonest or fraudulent use, or violation of a law requiring immediate cancellation. In all other instances, a company shall not cancel service until it meets the following notice requirements.(a) Before a company cancels service it must provide two cancellation notices to the customer. The notices must meet the criteria shown in the following table:(3) Notice expiration.(a) No mutually agreed-upon arrangements. Cancellation notices expire ten business days after the first day that the company may discontinue service. If the company does not cancel service within ten business days, the notice process must start over.(b) Mutually agreed-upon arrangements made. Cancellation notices do not expire if mutually agreed-upon arrangements have been made and confirmed in writing by the company. A company may cancel service without further notice if the customer fails to keep the agreed-upon arrangements.(4) No cancellation while customer is pursuing a dispute. If the customer pays all undisputed amounts when due, and corrects any conditions posing a danger to health, safety or property, a company must not cancel service while:(a) The customer is pursuing any remedy or appeal provided by these rules;(b) The customer is attempting to resolve a complaint with the company's representatives; or(c) The customer is attempting to resolve a complaint with the commission's consumer affairs section staff.
Rules
480-70-396,