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Washington Administrative Code (Last Updated: November 23, 2016) |
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Title 480. Utilities and Transportation Commission |
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Chapter 480-70. Solid waste and/or refuse collection companies. |
Section 480-70-061. Records retention.
Latest version.
- (1) General provisions. A company must keep all business records and reports for at least three years following the date those documents are created unless otherwise specified in these rules or unless a longer retention period is required by another governmental body.(2) Retention schedule table. The following schedule shows periods that companies must preserve various records.Note 1:Records referring to this note should be maintained as determined by the designated company records supervisory official. In determining the length of time to retain these records, companies should consider the record retention requirements of the Internal Revenue Service, Securities and Exchange Commission, state and local jurisdictions, and other regulatory agencies.(3) Customer service records. A company must maintain complete and accurate customer service records for all customers served.(a) Customer service records must be kept on file in the general office of the company for at least three years.(b) Customer service records must be kept in alphabetical, service address, or service route order.(c) Customer service records must show at least the following information:(i) The name and service address of the customer;(ii) The billing address of the customer, if different than the service address;(iii) Categories and quantity of service provided, including extra services as they are provided;(iv) Information required to provide, on customer request, a detailed description of the amount billed the customer;(v) Amounts billed;(vi) Amounts collected; and(vii) Balance due.