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Washington Administrative Code (Last Updated: November 23, 2016) |
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Title 480. Utilities and Transportation Commission |
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Chapter 480-30. Passenger transportation companies. |
Section 480-30-056. Records retention, auto transportation company.
Latest version.
- (1) General provisions. An auto transportation company must keep all business records and reports for at least three years following the date those documents are created unless otherwise specified in subsection (2) of this section or unless a longer retention period is required by another governmental body.(2) Retention schedule table. The following schedule shows periods that auto transportation companies must preserve various records.(3) Customer service records. An auto transportation company must maintain complete and accurate customer service records.(a) Company service records include, but are not limited to:(i) Daily trip records, by route or by unit of equipment, that show:(A) The schedules operated;(B) The number of passengers carried on each schedule;(C) The point each passenger boarded and disembarked from the vehicle;(D) The fare charged each customer (for example full-fare, children's fare, round-trip fare, free or reduced fare);(E) Any condition causing the vehicle to deviate from the company's filed time schedule by more than thirty minutes. For example, traffic backed up at an accident site, inclement weather, or equipment failure.(ii) Records of revenues received.(iii) Bills or invoices issued.(iv) Records of all reservations.(v) Records of all tickets issued.(vi) Records of all passenger service provided at free and/or reduced rates.(b) Customer service records must be kept on file in the general office of the company for at least three years and are subject to commission inspection.(c) Customer service records must be kept in chronological, numerical, or service route order.